Carpetcleaning BR3 Service Terms and Conditions
These Terms and Conditions set out the basis on which carpet cleaning services are provided by Carpetcleaning BR3. By making a booking, confirming an appointment, or allowing work to commence, the customer agrees to be bound by these terms. They are designed to create a clear understanding of the service, the booking process, payment requirements, cancellation rules, liability limits, waste handling duties, and the law that applies to the agreement. For the avoidance of doubt, references to carpet cleaning, upholstery cleaning, stain removal, and similar services in these terms apply to the whole of the cleaning service unless a separate written agreement states otherwise.
These terms are intended for domestic and commercial customers in the UK. They should be read carefully before any appointment is accepted. If any part of these terms is unclear, the customer should ask for clarification before the service date. The provider may update these terms from time to time, and the version in force at the time of booking will apply unless a later written amendment is agreed. Nothing in these terms affects the customer’s statutory rights where such rights cannot lawfully be excluded.
A booking is only accepted when the provider confirms the appointment in writing, by email, text message, or another recorded method. A request for service is not itself a confirmed booking. The customer must give accurate details about the property, the items to be cleaned, access arrangements, parking limitations, water and electricity availability, and any known risks such as fragile materials, pre-existing damage, or infestation concerns. The provider may refuse or cancel a booking if the information supplied is incomplete, misleading, or suggests that the work would be unsafe, impractical, or outside the scope of the service.
Before the work begins, the customer must ensure that the area is reasonably clear and ready for cleaning. This includes removing small personal items, valuables, breakables, and any obstacles that could delay or interfere with the service. The provider may move lightweight furniture at its discretion, but does not accept responsibility for items that are too heavy, fixed in place, assembled in a way that makes moving unsafe, or already unstable. If a pre-service inspection is carried out, it is for assessment only and does not amount to a guarantee of outcome.
The provider may decline to clean materials that are excessively worn, damaged, delaminated, water-sensitive, or otherwise unsuitable for wet or chemical treatment. Any quotation or estimate is based on the information available at the time and may be revised if the actual condition differs from what was described. Customers should note that some marks, odours, and stains may be permanent or may reappear after drying, especially where spills have penetrated beneath the visible surface. Accordingly, no promise is made that every stain will be removed, although reasonable care and professional methods will always be used.
Payments must be made in full in accordance with the invoice or booking confirmation unless another arrangement has been agreed in writing. The provider may require a deposit to secure a booking, particularly for larger jobs, specialist treatments, or appointments scheduled during busy periods. Any deposit is normally non-refundable except where the provider cancels the service or is unable to attend due to its own fault. If the customer requests additional work on the day, the provider may issue a revised price that reflects the extra time, labour, materials, or equipment required.
Accepted payment methods may include bank transfer, card payment, cash, or other specified means, subject to availability and the payment terms stated at booking. Payment is due immediately on completion unless the invoice states otherwise. Where credit terms are agreed for commercial customers, the due date will be the one shown on the invoice. Late payment may result in suspension of further services, recovery action, and the addition of reasonable costs incurred in collecting the debt, to the extent permitted by law. Any dispute about an invoice must be raised promptly and in good faith, but undisputed amounts remain payable on time.
If the customer is unable to provide payment at the time due, the provider may retain ownership of any supplied items or refuse to release optional items or documentation until outstanding sums are settled, where lawful. Discounts, promotions, and special offers are offered at the provider’s discretion and may be withdrawn without notice. Unless stated otherwise, prices are exclusive of any additional charges caused by inaccessible premises, unusually heavy soiling, parking restrictions, congestion fees, out-of-hours attendance, or other circumstances not reasonably known at the time of quotation.
Cancellations or rearrangements should be made as early as possible. If the customer cancels more than 24 hours before the scheduled time, any deposit may be retained or partly refunded depending on the circumstances and any non-recoverable costs already incurred. If the customer cancels within 24 hours of the appointment, or fails to provide access when the technician arrives, the provider may charge a cancellation fee or retain the deposit to cover lost time and expenses. For bookings requiring specialist products or pre-allocated labour, a longer notice period may apply if stated in writing at the time of booking.
The provider may cancel or reschedule an appointment for operational reasons, adverse weather, safety concerns, equipment failure, staff illness, traffic disruption, or where the premises do not meet the required conditions for safe work. In such cases, the provider will make reasonable efforts to offer an alternative appointment. The provider will not be liable for delay or cancellation caused by events outside its reasonable control, including acts of God, fire, flood, strike action, civil disturbance, or transport disruption. If the provider cancels and cannot reasonably reschedule, any prepaid sum for the cancelled visit will normally be refunded in respect of the unperformed service.
Where a customer postpones the appointment repeatedly or prevents access on more than one occasion, the provider may treat the booking as cancelled and apply the relevant charges. Any change to the scope of work may also affect availability, duration, and price. The customer is responsible for ensuring that a suitable adult is present where required and that pets are secured, alarms are disarmed, and any relevant building rules are followed. Failure to prepare the premises may result in waiting time charges or cancellation fees.
The provider will carry out the service with reasonable care and skill, using appropriate methods and products for the materials identified. However, certain risks are inherent in cleaning work. Colours may fade, fibres may respond unpredictably to moisture, pile may flatten, and existing wear may become more visible after soiling is removed. Natural fibres, antique textiles, and delicate fabrics may require conservative treatment, and the provider may refuse aggressive cleaning methods where there is a risk of damage. The customer accepts that some degree of variation in appearance can occur even when work is performed properly.
Liability is limited to loss or damage directly caused by the provider’s negligence or breach of contract and does not extend to pre-existing defects, hidden faults, or issues arising from the nature of the item itself. The provider will not be responsible for indirect or consequential loss, including loss of profit, loss of enjoyment, business interruption, or inconvenience, except where such exclusion is not permitted by law. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded.
If damage is alleged, the customer must notify the provider as soon as reasonably possible and in any event before the item is moved, repaired, or altered by anyone else. The customer must allow the provider a reasonable opportunity to inspect the issue and, where appropriate, attempt a remedy. The provider may choose to repair, re-clean, or compensate at its discretion, subject always to legal requirements. Any claim will be assessed against the condition of the item before work began, the information supplied by the customer, and the reasonableness of the cleaning method used.
Where stain removal, odour treatment, or specialist cleaning is requested, the provider may use products that require drying time or ventilation. The customer is responsible for following any aftercare advice given at the end of the appointment, such as keeping the area dry, avoiding foot traffic, or allowing items to air. Failure to follow reasonable aftercare may affect the final result and any entitlement to a remedy. The provider does not guarantee that untreated contamination, long-standing staining, dye transfer, burn marks, or fibre distortion can be reversed.
All waste generated by the service will be handled in accordance with applicable UK waste regulations and environmental requirements. This includes the lawful disposal of waste water, used cloths, packaging, vacated containers, and any other residues arising from the work. The provider will not knowingly discharge substances in a manner that breaches environmental law or local disposal restrictions. The customer must inform the provider of any hazardous materials, sharps, bodily fluids, mould, pest contamination, asbestos concerns, chemical residues, or other dangerous conditions before work begins. Such materials may require refusal of service, specialist handling, or additional charges.
Cleaning agents and residues should not be disposed of by the customer in a way that creates a risk to people, property, drains, or the environment. If the customer requests disposal of particular waste items, this will only be done where lawful and where suitable arrangements can be made. The customer remains responsible for ensuring that the premises are suitable for the safe execution of the service and for declaring any regulated waste or contamination that could affect method selection, waste transfer, or handling obligations.
The provider may suspend or end a booking immediately if unsafe conditions are encountered, if the customer behaves abusively, if access is denied, or if the premises present a serious risk to health, safety, or equipment. In such circumstances, the customer may still be charged for time spent, materials used, and any unavoidable call-out costs. The provider is not responsible for pre-existing wear, manufacturing defects, colourfastness issues, hidden dampness, or deterioration that becomes apparent during normal cleaning procedures. Any advice given regarding maintenance, drying, or future care is offered in good faith but does not create a guarantee.
These terms, and any dispute or claim arising out of or in connection with them, are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction, except where the customer is entitled by law to bring proceedings in another competent court. If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force. A failure by the provider to enforce a right on one occasion does not waive that right on any other occasion.
For the purposes of these terms, headings are included for convenience only and do not affect interpretation. References to the singular include the plural and vice versa where the context allows. The expression reasonable is to be interpreted by reference to the circumstances known at the time the action is taken. The customer is encouraged to retain a copy of the booking confirmation and these terms for future reference. By proceeding with a booking, the customer confirms that they have read, understood, and accepted these conditions governing the provision of carpet cleaning services and related treatments.