Carpet Cleaning BR3 Service Terms and Conditions
These Terms and Conditions govern the provision of carpet cleaning and related services by Carpet Cleaning BR3 to residential and commercial customers. By making a booking, the customer agrees to be bound by these Terms and Conditions. Please read them carefully before placing an order for any service.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the individual, company, or organisation agreeing to these Terms and booking services from Carpet Cleaning BR3.
Company means Carpet Cleaning BR3, the provider of carpet cleaning and related services.
Services means any carpet cleaning, upholstery cleaning, rug cleaning, stain treatment, end of tenancy cleaning, or related cleaning services supplied by the Company.
Premises means the property or location where the Services are to be carried out.
Agreement means the contract between the Company and the Customer formed in accordance with these Terms and Conditions.
2. Scope of Services
The Company provides professional carpet and related cleaning services within its operating area, including the BR3 postcode zone and surrounding districts. Availability may vary depending on scheduling and operational capacity.
The specific Services to be carried out, including the number of rooms, type of carpets or upholstery, and any additional treatments, will be agreed with the Customer at the time of booking and confirmed in the booking confirmation.
Any descriptions of Services, including any promotional materials or verbal statements, are for guidance only. The exact results may vary depending on the condition, age, and material of the carpets and furnishings.
3. Booking Process
3.1 Bookings may be requested by the Customer through the Company’s chosen communication channels as made available from time to time. The Customer must provide accurate information regarding the Premises, the type and size of areas to be cleaned, access arrangements, and any known issues such as heavy soiling or damage.
3.2 A booking is not final until it has been confirmed by the Company. The Company may issue written or verbal confirmation including the date, approximate time window, services requested, and price estimate.
3.3 The Company reserves the right to refuse or cancel a booking if the Premises are outside the usual service area, if adequate access cannot be provided, or if the information supplied by the Customer is incomplete or misleading.
3.4 The Customer must ensure that a responsible adult is present at the Premises during the scheduled service time, unless otherwise agreed in advance.
4. Pricing and Estimates
4.1 Prices are generally based on the size and type of the areas to be cleaned, the level of soiling, accessibility, and any additional services requested. The Company may provide a price estimate prior to the visit, based on information supplied by the Customer.
4.2 All estimates are given in good faith but are not binding if the information provided by the Customer is inaccurate or incomplete, or if the actual condition or size of the areas materially differs from what was described.
4.3 The Company reserves the right to revise the price on arrival at the Premises if additional work is required or if the job is substantially different from the original description. Where this occurs, the Customer will be informed before work starts. If the Customer does not agree to the revised price, the Company may cancel the service, and a call-out or cancellation fee may apply.
4.4 Any promotional pricing or discounts will only apply where the Customer meets the relevant criteria and has complied with any conditions relating to the promotion.
5. Payments and Invoicing
5.1 Unless otherwise agreed in writing, payment is due immediately upon completion of the Services at the Premises.
5.2 The Company may accept various payment methods, such as card or bank transfer, subject to change over time. The Customer agrees to pay in full using a valid method at the time payment is requested.
5.3 For commercial Customers or larger projects, the Company may issue an invoice with specified payment terms. If no specific term is stated, payment shall be due within seven calendar days of the invoice date.
5.4 The Company reserves the right to require a deposit or pre-payment for certain bookings, including but not limited to large jobs, end of tenancy cleans, or peak-time appointments. Any deposit requirements will be communicated before confirming the booking.
5.5 If the Customer fails to make payment when due, the Company may charge reasonable administration costs and interest on overdue amounts, and may suspend future services to the Customer until all outstanding sums are paid in full.
6. Customer Responsibilities
6.1 The Customer must provide safe and suitable access to the Premises and must ensure that the Company’s personnel can park and unload equipment with reasonable proximity to the entrance.
6.2 The Customer must ensure that the areas to be cleaned are reasonably clear of furniture, personal belongings, and other obstacles, unless furniture moving has been specifically included in the booking. The Company is not responsible for clearing clutter or moving heavy, fragile, or valuable items unless agreed in advance.
6.3 The Customer is responsible for advising the Company of any known hazards at the Premises, including loose floor coverings, damaged carpets, weak floorboards, or any areas that may be unsafe.
6.4 The Customer must inform the Company before the commencement of the Services of any existing stains, damage, or issues relating to the carpets or upholstery, and of any manufacturer care instructions or restrictions applicable to the materials.
7. Cancellations, Rescheduling, and Access
7.1 The Customer may cancel or reschedule a booking by giving the Company reasonable notice. The Company may specify a minimum notice period for cancellations or changes. If insufficient notice is given, the Company reserves the right to charge a cancellation fee.
7.2 If the Customer fails to provide access to the Premises at the agreed time or if no responsible adult is present to grant access, the Company may treat this as a late cancellation and charge a call-out or cancellation fee.
7.3 The Company reserves the right to cancel or reschedule a booking due to circumstances beyond its reasonable control, including but not limited to staff illness, equipment failure, severe weather, or access problems. In such cases, the Company will endeavour to offer an alternative appointment as soon as reasonably practical.
7.4 Where a deposit has been paid and the Customer cancels within the required notice period, the Company may, at its discretion, refund the deposit or apply it towards a rescheduled booking. If cancellation occurs outside the required notice period, all or part of the deposit may be retained.
8. Service Standards and Limitations
8.1 The Company will exercise reasonable skill and care in carrying out the Services and will use appropriate cleaning methods and products based on the information available at the time.
8.2 While the Company will make reasonable efforts to remove stains and marks, no guarantee can be given that all stains will be removed, or that carpets, rugs, or upholstery will be completely restored to their original appearance. Certain stains may be permanent.
8.3 Any times given for arrival or completion are estimates only. The Company will make reasonable efforts to attend within the specified time window but shall not be liable for minor delays caused by traffic, weather, or other factors outside its direct control.
8.4 The Customer acknowledges that, following cleaning, carpets and fabrics may remain damp for a period. The Customer is responsible for ensuring adequate ventilation and for taking appropriate care when walking on damp surfaces to avoid slips or other accidents.
9. Liability and Insurance
9.1 The Company carries appropriate public liability insurance for the Services provided. Details may be made available to the Customer upon request.
9.2 The Company will not be liable for any pre-existing damage, wear, fading, shrinkage, discolouration, or defects in carpets, rugs, or upholstery that become more apparent after cleaning.
9.3 The Customer must remove or secure any fragile, valuable, or irreplaceable items from areas where the Services will be carried out. The Company will not be liable for damage to items that should reasonably have been removed or protected by the Customer.
9.4 To the fullest extent permitted by law, the Company’s total liability in respect of any claim arising out of or in connection with the Services shall be limited to the total amount paid or payable by the Customer for the specific Service giving rise to the claim.
9.5 The Company shall not be liable for any indirect or consequential losses, including loss of profit, business interruption, or loss of opportunity, arising from or in connection with the Services.
10. Complaints and Claims
10.1 If the Customer is dissatisfied with any aspect of the Services, they must notify the Company as soon as reasonably possible, and in any event within 48 hours of completion of the work.
10.2 The Company will investigate complaints and, where appropriate, may arrange a revisit to inspect the work and, at its discretion, rectify any issues within a reasonable time frame.
10.3 Any claim for damage must be reported to the Company promptly and supported by reasonable evidence, including photographs and any receipts or valuations where relevant.
11. Health, Safety, and Waste Regulations
11.1 The Company will comply with applicable health and safety obligations while carrying out the Services, including the use of cleaning products and equipment in a safe and responsible manner.
11.2 Certain waste arising from the cleaning process, such as extracted dirt and used packaging, will be dealt with in accordance with relevant waste management and environmental regulations. The Company may remove typical waste arising from its own activities, but does not undertake general waste clearance or disposal of the Customer’s household or commercial waste unless expressly agreed as an additional service.
11.3 The Customer must not request the Company to dispose of waste in a manner that would breach any applicable regulations. The Company reserves the right to refuse to handle or remove any waste that it reasonably believes to be hazardous, unlawful, or outside the normal scope of its services.
12. Data Protection and Privacy
12.1 The Company may collect and process personal data about Customers, including contact details and service information, for the purposes of managing bookings, providing Services, and handling payments and enquiries.
12.2 The Company will take reasonable steps to keep personal data secure and will not sell or share Customer information with third parties except where necessary to provide the Services, comply with legal obligations, or with the Customer’s consent.
13. Amendments to Terms
13.1 The Company may update or amend these Terms and Conditions from time to time. Any changes will apply to new bookings made after the revised Terms have been published or communicated.
13.2 For existing bookings, the Terms in force at the time the booking was confirmed will normally apply, unless a change is required by law or regulation.
14. Governing Law and Jurisdiction
14.1 These Terms and Conditions, and any Agreement between the Company and the Customer, shall be governed by and construed in accordance with the laws of England and Wales.
14.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute, claim, or matter arising out of or in connection with these Terms or the Services provided.
15. General Provisions
15.1 If any provision of these Terms and Conditions is held to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, such provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall continue in full force and effect.
15.2 No failure or delay by the Company in exercising any right or remedy under these Terms shall constitute a waiver of that or any other right or remedy.
15.3 These Terms and Conditions constitute the entire agreement between the Company and the Customer relating to the provision of the Services and supersede any prior understandings, agreements, or representations, whether oral or written.
